Policy

A policy is set in place to protect both the client and the business Please read the following thoroughly before booking your appointment to ensure you are fully aware of each of our policies and procedures.

APPOINTMENTS

 All Appointments will be handled online on our website All services Appointments will be confirmed when 50% payment is paid to reserve your spot. All products purchase and Orders will be handled after payments deposits. Refund will be done if we caused unwanted delay or sent a wrong order or change it to what you wanted and a client will also have to pay if the caused any un necessary issue. we will issue a refund but is subjected to a 30% fee of your deposit. Please arrive at the time of your appointment. We cannot guarantee we can service you if you arrive prior to your scheduled appointment however, you can let us know when you arrive. We will service you if the seat is available.

PAYMENTS: As of this year 2023, final payments will be taken prior to the service. Pay by Mpesa, Cash or Card is accepted. Payments for in store products will be charged a sales tax. As per the CDC guidelines, if you’ve been fully vaccinated, you have the option to go mask-less. Hands must be WASHED prior to being serviced. If you feel sick for any reason prior to your appointment please call us and let us know and we will refund you so you may book at the later date when you are well. Absolutely NO EXTRA GUESTS. This includes children and anyone else that may want to accompany you and. They will be asked to leave and your appointment may be canceled.

HAIR PREPARATION: Microlocks new installations, Microlocks maintenance, Microlocks Extensions, Dreadlocks and extensions, Box Braids, Nails, Bridals, Hair cuts, Crochet / Faux Locks / Weaves: If you did not add a wash to your appointment, please arrive with your hair washed and de-tangled /manageable. Silk Press / Wash and Blow: This service includes a wash. Please arrive with your hair de[1]tangled / Manageable. Please no small and tiny braids that take more than 2 minutes to unbraid. We suggested you bring a silk scarf so you can wrap your hair before you leave your appointment…especially when the weather is rainy, misty or humid.

NO GUESTS, NO CHILDREN, NO PETS: NO ADDITIONAL GUESTS ** As we have limited space and no waiting area, Please allow us until your appointment time to come in as we do not have a waiting area. If you arrive earlier than your appointment time, you can let us know however, we can’t guarantee we can see you if we are finishing up with the prior client.

CANCELLATIONS: You will be charged a cancellation fee if you cancel or reschedule your appointment without giving a minimum of 48 hours notice prior to the start of your appointment. Cancellation fee will be 70% of the services. Most of our services takes long hours, make sure have a friendly communication to avoid disappointments. Late Cancellations and No-Show appointments due to A GRAVE EMERGENCY will be allowed to reschedule with original deposit with the stylist’s discretion. Rescheduled appointment must be made within the 30 days calendar Booking.

NO CALL NO SHOWS: No Call – No Show Appointments: In order to book a new appointment, you must pay 50% of the service in advance to reserve your seat. No call – No Show: Must pay full-service fee in advance for next scheduled appointment. No Call – No Show: NO NEW APPOINTMENT. Thank you for respecting our Stylists time we can wait to see you.